Excerpt from: Do Business in Vail!
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July 02, 2009 | | VVP Reveals Top Service Award Winners for ’08-‘09 | On Thursday, June 25, the Beaver Creek Chophouse was the setting for Vail Valley Partnership’s Annual “Destination Experience – Platinum Service Program” Awards Luncheon. More than 100 people representing more than 60 local businesses celebrated their achievement of exceeding a 90% customer service satisfaction rating as measured by a series of mystery shopper evaluations during the ’08-’09 season.
Top winners were announced in each of four categories; Manor Vail Lodge (lodging), Slifer Designs (retail), La Tour (restaurant) and Cathy Thompson State Farm Insurance (services) took home special recognition plaques acknowledging excellence in their fields of endeavor.
This year, Slifer Designs was awarded the crystal vase, symbolizing the top honor for overall winner of the year with a service quality rating of 98.01%.
Michael Kurz, president/CEO of the VVP said, “The quality of effort these enterprises put forth is a testimony to the commitment, vision and understanding of the need to serve our customers at a high level, reinforce the efforts of great employees and staff and to set a high mark on the wall for others to strive to achieve. The number of winners this year is remarkable and presents hard evidence that our members really understand and have taken to heart what it takes to compete and win. Everyone benefits when this level of quality is maintained.”
With nearly 800 member businesses from Denver to Glenwood Springs the Vail Valley Partnership is the official resource and advocate for business and tourism. The organization creates regional economic vitality by partnering with local businesses and collaborating with key stakeholders throughout Eagle County. | | |
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