|  | Do Business in Vail! | Complete resource for Vail area businesses, including statistics and ecomonic development information as well as complete business search & partnership benefits. | |
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| | May 02, 2008 | | Customer Service is the focus on June 5th | On June 5th, at the Vilar Performing Arts Center, the Vail Valley Partnership presents A View From the Top. This event is a twice-yearly speaker series on customer service. Each event is designed to reinforce the importance of exemplary customer service and the tangible and intangible benefits a business can realize as a result. The June 2008 A View From the Top is graciuosly sponsered by the Beaver Creek Resort Company, Vail Valley Medical Center,Pinnacol Assurance,Denver Newspaper Agnecy, Comcast, A Great Time DJ's and Vail Mountain Coffee & Tea Company. One lucky attendee will walk away with a rafting trip for 10 provided by Lakota Guides. Date: June 5, 2008 Time: 8:00-11:00am Location: Vilar Performing Arts Center For more infromation or to RSVP: please contact Mandi Bender, events coordinator 970-477-4001 or email mbender@visitvailvalley.com $20 PSP participants, non-profits & Beaver Creek businesses $25 partners • $35 non-partners & at the door Dennis Snow's Bio
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including Exxon, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Wachovia, Blockbuster Video, BMW Financial Services, Florida State University and Johns Hopkins Hospital. His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence.
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| Topic Tags: A Great Time DJ's Comcast, A View From the Top, Beaver Creek Resort Company, Denver Newspapaer Agency, Lakota Guides, Pinnacol Assurance, Vail Mountain Coffee & Tea, Vail Valley Events, Vail Valley Medical Center, Vail Valley Networking, Vail Valley Partnership Benefits, Vail Valley Partnership Events, Vail Valley Partnership Networking, Vilar Performing Arts Center | |
| | May 02, 2008 | | Notes from Michael Kurz, President & CEO | As those of you regularly read this column know (and I’m sure that since the mountain closed my readership has gone up substantially, maybe by three or even four readers), the Vail Valley Partnership’s updated mission is to achieve and maintain a position as the business vitality center for the Vail Valley.
Our new vision statement pushes that concept forward somewhat: to be a major force in the creation and maintenance of an adaptive, resilient, vital economy that provides opportunities and stability for Vail Valley businesses and (by extension, to) residents.
Vail Valley, Vail Valley… it’s even in our name. Why not just the Vail Partnership, or just Avon, or Edwards, or Gypsum, or Eagle? Because it’s time we started to face facts. It’s not just one economic entity or just one municipality, or just one resort that can take on the challenge of economic sustainability and make “365” happen. It’s up to all of us, from Vail to Dotsero. We need all businesses and allied associations and agencies to start working collectively as one.
This means putting to rest ingrained prejudices about our neighbors up and down Main Street. Even if Main Street is an interstate highway.
Today’s reality is that many of Vail’s workers, municipal employees, business owners and first responders live in Avon, Edwards and Eagle. The economic engine that is Vail Resorts provides county coffers with the revenue needed to maintain, operate and improve the quality of life in the county. “Gypsum’s airport” brings visitors destined for Beaver Creek. People from Eagle spend money in Vail. And we all recreate and enjoy the terrain that showcases this place, both geographically and in our hearts and minds.
Beyond the day-to-day practicalities of cooperation, we all share the same concerns as they pertain to successfully operating our businesses and managing our homes while we all face issues such as high fuels costs, labor force acquisition, worker housing and the need to establish a year- round, sustainable economy. Yet many still seem to be bogged down in attitudes and outlooks that often present unnecessary roadblocks to progress. We say, that way of thinking is archaic and obstructionist.
As we grow, we are presented with opportunities that, if seized by all stakeholders, no matter where they live, can take us down the yellow brick road to increased prosperity. There is strength in numbers and with a united, valley-wide community working together, we can responsibly serve all our business, community and political constituents and work toward the real goal of making this place thrive.
Perhaps we should all take a moment to reflect on a principle learned in grade school — to play well with others. Of course, we all know there are schoolyard bullies, but they rarely triumph in the long run and can always be defeated by a well-organized vanguard of like-minded individuals. The Vail Valley is a world-class destination and to keep it that way it will take a spirit of collegiality and commitment.
“Nothing ventured, nothing gained.” Perhaps if we venture to act as one, we’ll gain. This isn’t Washington, D.C. We don’t have to posture, protect turf, pander to outmoded ideas or be intransigent for the sake of slapping our cronies on the back. … We can actually look forward and pull together.
So the next time you hear the Partnership discuss its vision, remember our vision includes you. No matter what “valley” you live in. Working together, we can get there.
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| | May 01, 2008 | | Reserve your spot before they are gone! This month's host- Antlers at Vail. | | | | Success in 60 Seconds is an early morning speed networking event. This event is ideal for individuals who are unable to attend Business After Hours Mixers, new and old Partnership partners, and those who prefer a structured networking environment versus a social one. Structured much like Speed Dating, Success in 60 will allow each individual to tell another about their services, specialty or business as a whole. In return, they will have the opportunity to do the same. When time is up, the timekeeper will send you along to the next person in line to do the same. If you don't get a chance to meet everyone you will have the opportunity to receive their information for contact at your discretion. Be sure to RSVP for the quickly upcoming event on Wednesday, May 7th at Antlers at Vail. RSVPs are required! Contact Mandi Bender, Event Coordinator at (970) 477-4001 or mbender@visitvailvalley to do so. | |
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| | April 24, 2008 | | A great turnout and a fantastic time had by all at the end of season networking event. | The end of the season networking event, better know as Blue Jeans & Lobster, was yet again a great way to wind down after a record breaking season in the Vail Valley. The Vail Chophouse served as the new venue for the event and the feedback about the latest addition to the Catskill Place restaurants was high marks all around. The food was fantastic, the service was great, and the atmosphere for the evening was perfect. A huge thank you to everyone at the Vail Chophouse in their efforts in making Blue Jeans & Lobster a success. Also, thank you to A Great Time DJ for providing an evening full of great tunes! The highlight of the evening was, as always, the Prize Basket drawing. The quality of the prize baskets was amazing! Donators of the prize baskets included: Challenge Outfitters, E Print Solutions, Human Resources Plus, Lil' Partner, Vail/ Beaver Creek Magazine and Vodka 14. Ticket sales exceeded expectations and the top draw was a close call. In the end, a one year partnership was awarded to Human Resources Plus. Thanks to all of the donators and to everyone who purchased tickets. If you would care to fill out an Evaluation Feedback form but did not receive one feel free to contact new Events Coordinator, Mandi Bender at 970-477-4001 or mbender@visitvailvalley.com John Gaudio of A Better Blogsite was kind enough to serve as photographer for the evening. He took a lot of great shots! Check yourself out at http://flickr.com/search/?q=vail%20lobster&w=all Thanks John! | | |
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